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Important things that you need to know when starting a skateboard shop as a business

Introduction

Skateboarding has become one of the favorite extreme sports of the younger generation. A lot of teenagers are going crazy about skateboards, that is why you can see many of them shopping online or visiting the different shops that carry the gear needed in this type of sports. With that said, starting a skateboard shop would be a great business idea. With the huge number of skateboard enthusiasts, there is no doubt that you will be able to get unlimited customers.

Sell skateboards online or offline

You have two major choices if you are thinking of opening a skateboard shop. You can either conduct your business online or offline. Both of which have their pros and cons, so you have to weigh things out. But if you would like, you can also have an online store and a conventional shop at the same time.

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Online

Online shopping is very popular these days especially for those consumers who prefer to shop in the comfort of their homes. One huge advantage of extending your business on the Internet is that you will be able to reach a wider community. Just imagine how many skateboarders are browsing online for the newest and coolest designs of skateboards every day. For sure, there is a lot, and all of them could be your potential customers!

As long as you come up with a well-designed website and a good customer service, your business will surely grow more than what you have anticipated.

Offline

Having a traditional store is still a good option because there are still many people who want to personally visit a shop if they want to buy something. For enthusiasts, they can try out the skateboards that you are offering if you put up a physical store. This will be a better way for them to compare the brands that you carry and choose which one best suits their preferences.

Skateboards and accessories

hdhdh874When opening a skateboard shop, it is highly recommended that you also offer gear or accessories. With this, you can add spare parts (wheels, spacers, binders, bearings, the board itself, etc), shoes, helmets, knee caps, and even outfit.

Since skateboards will be your main product, it is important that you have the most trusted brands as well as the latest innovations in this sport. Check out this electric skateboard review and make a list of the brands that you can offer in your future store. Take a look at the quality as well as this factor will definitely affect how customers will perceive your business.

How To Improve Customer Care Service In Your Business

It has been acknowledged worldly that it is the “Age of Customers” and the tycoons of business fast realize that customer-centric business strategies aren’t only necessary, but plays a crucial part in staying pertinent to customer needs. This does not only mean about polishing your FAQ sections on the website, but also implicates a whole refurbishment of obsolete service strategies that were adopted, similarly working out on your service crew for their updated skills.

Customer Services: An Essential For A Long-Term Success

Customer beliefs have been evolving steadily with the advancements in technologies. It is the time that your support tactics should reflect these hasty encroachments. It can be anything from innovative ticketing mechanism that effectively takes out the aggravating proxy channeling or some cutting-edge solutions that let your clients conveniently finding the answers they want – it is a high time to mug up from your customer feedback and mend your customer service. Following are some measures that can be taken to ensure an enhanced customer care service for your business.

Strengthening Your Skills:

dgvgvgThe most important of enhancing your Customer Relation skills is to make sure that your customer service team has exact kind of skills for handling your customer’s needs. It must be noted that not a single CRM software can reimburse the inadequacies in this area. Your Customer Care Service needs to have these inbuilt qualities;

· Consistency & Patience: For variant customers.
· Adaptive Nature: Able to sense the attitude of the customer and change the tone accordingly.
· Flawless Communication: Should convey exactly what you meant.
· Responsiveness: Quickly solving the problem of one to ensure others do not wait for longer time.
· Conducive to the feedback: To be able to agree on everything that customer says and to be able to take negative feedback without losing calm.

Teach Them 30/30 Rule:

This is one simple rule that requires an employee to welcome each customer within 30 steps or 30 seconds of initiated communication. This courtesy will guarantee that your customers feel applauded and desired, which will render more positive views on your business.

Set Service Quality Goals For Your Employees:

While setting some goals for your employee one thing should be noted that these goals should not over-burden yourfjbnjnjy employees rather should be attainable and the purpose should be to achieve an executive level of your service quality through which client-tale is enlarged and provide healthy income to your business. These goals should be better than just motivating them to give your best, setting a milestone on each goal achievement will also boost them to give more than 100% of their effort.